Privacy Policy
B&M Business Solutions Ltd ("we", "us", "our") supplies car engines, used engines and reconditioned engines across London and the Home Counties. This policy explains what personal data we collect, why we collect it, and your rights under UK data protection law, including the UK GDPR and the Data Protection Act 2018.
We are the data controller for the personal data described here. Our contact details are on our Contact page.
1. What Information We Collect
- Contact details: your name, telephone number and email address
- Vehicle details: registration number, make, model, year, engine size, engine code or VIN
- Enquiry details: anything you tell us about your vehicle, the fault, or your requirements
- Service records: quotes, invoices and correspondence if you become a customer
- Delivery or collection details: your address, if we collect your vehicle or deliver an engine
- Business details: if you enquire as a garage or trade customer, your company name and role
- Technical data: basic information such as IP address, browser type and pages visited, collected through cookies and similar technologies (see section 8)
We do not knowingly collect special category data, and we do not need it to provide our services.
2. How We Collect Your Information
- When you complete a quote or enquiry form on our website
- When you call, email or message us
- When you become a customer and we issue a quote, invoice or warranty record
- Automatically, through cookies when you use our website
3. How We Use Your Information and Our Legal Basis
| Purpose | Legal Basis |
|---|---|
| Responding to your enquiry and providing a quote | Steps at your request before entering a contract, and our legitimate interests |
| Supplying an engine, fitting, collection or delivery | Performance of a contract |
| Confirming your engine is compatible with your vehicle | Performance of a contract |
| Issuing invoices and keeping accounting records | Legal obligation |
| Handling warranty claims and complaints | Performance of a contract and legitimate interests |
| Managing ongoing trade or garage accounts | Performance of a contract and legitimate interests |
| Improving our website and services | Legitimate interests, or consent where cookies require it |
| Sending marketing messages, if you have agreed | Consent, which you can withdraw at any time |
We will not use your data to make automated decisions that significantly affect you.
4. Who We Share Your Information With
We do not sell your personal data. We may share it only where necessary with:
- Delivery and vehicle recovery providers, when we arrange collection or delivery
- Suppliers and workshops involved in sourcing, reconditioning or fitting your engine
- Our accountants, IT providers and website hosting providers, who process data on our behalf
- Professional advisers, insurers, and legal or regulatory authorities where required by law
Where we use other companies to process data for us, we expect them to protect it and use it only for the purposes we specify.
5. How Long We Keep Your Information
- Enquiries that do not lead to a sale: kept for a limited period so we can follow up, then deleted
- Customer, invoice and warranty records: kept for as long as needed to honour the warranty and to meet legal and accounting requirements, which is normally up to six years
- Marketing preferences: kept until you withdraw consent
When data is no longer needed, we delete or anonymise it securely.
6. How We Protect Your Information
We use appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we take reasonable steps to protect what you share with us.
7. Your Rights
Under UK data protection law you have the right to:
- Be informed about how we use your data
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data in certain circumstances
- Restrict or object to our processing in certain circumstances
- Request that your data is transferred to you or another provider (data portability)
- Withdraw consent at any time, where we rely on consent
To use any of these rights, contact us using the details on our Contact page. We will respond within one month.
8. Cookies
Our website uses cookies and similar technologies. Essential cookies make the site work. Where we use analytics or other non-essential cookies, we ask for your consent first, in line with the Privacy and Electronic Communications Regulations (PECR). You can change or withdraw your cookie choices at any time, and you can block cookies in your browser settings, although some parts of the site may not work as intended.
9. Marketing
We only send marketing emails or messages if you have agreed to receive them. Every message includes a way to unsubscribe, and you can opt out at any time by contacting us. Service messages about your quote, order or warranty are not marketing and will still be sent.
10. Links to Other Websites
Our website may link to other websites. We are not responsible for their privacy practices, so please read their policies before sharing personal data.
11. Children
Our services are aimed at adults who own or manage vehicles. We do not knowingly collect personal data from children.
12. Changes to This Policy
We may update this policy from time to time. The latest version will always be on this page, with the date at the top updated.
13. Contact Us
Questions about this policy or your data? Please use the details on our Contact page.